For custom clothiers, bespoke and made to measure shops
A CRM for tailors keeps every client's fit notes, cloth preferences, occasions and past commissions in one place, and tells you each morning who is due for a pickup call, a thank you or the next suit. Clientele reads your sales history, ranks clients by the value of the next order and drafts the message for you to send.
Try it with the sample shop or upload a CSV of up to 200 clients from your POS or invoicing tool.
Where tailoring shops lose the second order
By the final fitting you know a client better than any retailer ever will: his pattern, his posture, the cloth he reached for first, the wedding the suit was for. Then he walks out with a garment bag, and whether he orders again depends on him remembering you at the right moment.
Most shops mean to follow up. The cutter is at the table, the owner is with a groom and his five groomsmen, and the list of people worth a call lives in a paper book nobody opens in the busy season. A general CRM built for sales pipelines does not help, because a tailor has no pipeline. He has a few hundred clients who each buy again on their own clock.
One client, one year, five reasons to get in touch
Day 0
Pickup
Navy two piece collected. $2,400.
Day 5
Thank you
A short note asking how the jacket wore at the event.
Month 3
Shirts
His pattern is on file. Four shirts take one message.
Month 6
New season cloth
Flannel arrives in the weight he chose last time.
Month 11
Anniversary
One year since the wedding suit. Time for a sport coat.
The Money Feed in a tailor shop
Each morning everyone who sells in your shop opens Clientele and sees a short list: who to contact, why today, what the order could be worth and a drafted message in their own voice. You read it, change a word if you like, and send it from the shop number. It takes about ten minutes.
The list is ranked by value. The client who orders two suits a year comes before the one who had trousers hemmed. You set the rules once, such as how many days after pickup to say thank you and how many quiet months make a good client worth a call.
Money Feed for Daniel, clothier
Wednesday, 4 clients to contact
Robert Hayes
Platinum client
Robert, it's Daniel at the shop. The fall flannels came in yesterday, and there is a mid gray in the same weight as your navy from last year. Your pattern is on file, so one fitting should do it. Want me to hold a length?
Andrew Kim
Gold client
Andrew, congratulations again. With the wedding nine weeks out, this is the week to choose cloth so we have time for two fittings. Are you free Thursday or Saturday morning?
Marcus Bell
Gold client
James Ortega
Silver client
Tag a new bunch as flannel, linen or tweed. Clients who ordered the same kind of cloth before appear in the feed with the reason spelled out.
A wedding date, a gala or a new job goes on the profile. Clientele counts back the weeks you need for fittings and flags the client in time.
A few days after a client collects a garment, a personal thank you. It is also when he tells you about the trousers he wants taken in.
Finished alterations and garments waiting on the rail become a prompt, so nothing hangs in the back for a month.
A client with one navy suit is a natural fit for shirts, a second pair of trousers or a sport coat. The feed suggests the step that fits his history.
Someone who ordered every year and has not been in for 14 months gets a reason to come back that is not a discount.
An invoice says a client paid $2,400 for a two piece suit. It does not say that he carries his right shoulder low, prefers a 1.5 inch cuff, will not wear anything with sheen, ordered the suit for his daughter's wedding in June and mentioned a sport coat for the fall. That is the information that sells the next garment, and in most shops it lives in one cutter's head.
Clientele keeps it on one client profile: every purchase from your POS or invoicing export, clothing and shoe sizes, favorite cloths, colors and styles as tags, fit notes anyone can add in a few seconds, important dates, household members and the full message history. Your pattern measurements can stay in the system that runs your workroom. See how client profiles for retail teams are laid out.
Setup
There is no consultant and no implementation fee. Most shops import their clients after closing and open their first Money Feed the next morning.
Download clients and invoices as a CSV from your POS, invoicing or order tool. If you sell online through Shopify, connect it.
Tell Clientele which column is the client, the garment, the price and the date. The mapping is saved for the next import.
Days after pickup for a thank you, months before a regular counts as quiet, weeks of lead time before a wedding. Defaults are filled in.
Each clothier gets a feed on the phone. The owner sees every feed and which messages turned into orders.
Tailoring shops usually pick from four kinds of tools. They solve different problems, and a busy shop often runs two of them.
Kinds of customer software tailor shops and custom clothiers use
Main job
Pattern measurements and cutting tickets
Daily list of whom to contact
Occasions with lead time
Personal texts from the shop number
Best for
| Paper cards and a spreadsheet | Tailoring order and measurement app | General sales CRM | Clienteling platform such as Clientele | |
|---|---|---|---|---|
| Main job | Record measurements and orders | Work orders, pattern measurements, due dates | Deals and pipelines, built by you | Bring existing clients back for the next garment |
| Pattern measurements and cutting tickets | Yes, by hand | Yes, this is what it is for | Custom fields you set up | No. Sizes and fit notes only |
| Daily list of whom to contact | No | Rarely | If you build it | Yes, ranked by order value for each person |
| Occasions with lead time | A note in the margin | Order due dates | Tasks you create | Dates on the profile, flagged weeks ahead |
| Personal texts from the shop number | Personal phones | Order status alerts in some | Add on | WhatsApp, SMS and email in one inbox |
| Best for | A solo tailor starting out | The workroom | B2B sales teams | Shops where repeat clients drive the year |
If your main problem is losing track of work orders, buy a tailoring order app first. If the workroom runs fine and the problem is that good clients do not come back often enough, that is the job Clientele does. An alterations only shop with walk in traffic will get less from it than a clothier whose average order runs to four figures.
Clientele suits businesses where one client is worth many garments: bespoke tailors, made to measure and custom suit shops, traveling clothiers who see clients at the office, custom shirtmakers, and menswear stores with an in house tailor. Shops that also sell ready to wear use it the same way as a boutique CRM, and larger fashion houses run it as a fashion CRM across advisors.
Traveling clothiers get one more benefit. The client book belongs to the business, so when a salesperson moves on, the clients, notes and message threads are reassigned in a click instead of leaving in someone's phone.
Boutique is $99 a month billed yearly, or $199 month to month, for up to 3 people in one shop and 2,500 client profiles. Brand is $299 a month billed yearly for up to 15 people across 3 locations and 15,000 profiles, with manager views and sales attribution per associate. Every plan includes the Money Feed, client profiles, the shared inbox and CSV import. The full breakdown is on the clienteling software pricing page, and you can run the demo above on your own export first.
FAQ
The best CRM for tailors is one that knows a tailoring client is worth several garments over many years. It should keep fit notes and cloth preferences on the client, remind you about pickups and wedding dates, and tell you each morning who is due for a reorder. Clientele does that from $99 a month billed yearly.
Most tailor shops run three things: a point of sale or invoicing tool, a measurement and work order app or paper cards for production, and a phone full of client texts. A CRM is the missing fourth piece. It sits on top of the sales history and decides whom to contact today, so follow up stops depending on memory.
Tailors usually keep measurements on paper cards, in a spreadsheet or in a measurement app tied to work orders. Clientele keeps the selling side next to them: clothing and shoe sizes as fields, plus fit notes such as a dropped right shoulder or a preferred trouser break as notes on the client profile, visible before the client walks in.
Clientele's Boutique plan is $99 a month billed yearly, or $199 month to month, for up to 3 people in 1 shop and 2,500 client profiles. Brand is $299 a month billed yearly for up to 15 people across 3 locations. One reordered suit usually covers several months of the subscription.
Repeat tailoring business comes from timing. A client who had a suit made is most likely to order again when the season turns, when new cloth arrives in a weight he liked, or before a wedding, a new job or an anniversary. Shops that contact clients at those moments, personally, sell more garments per client than shops that wait.
No, and it should not try. Keep the tool that runs your cutting tickets, pattern measurements and workroom schedule. Clientele does not manage production. It imports the sales those orders create and handles what comes after the pickup: thank you notes, reorder timing, occasions and the clients who have gone quiet.
Upload a client and sales export from your invoicing tool or POS, or start with our sample shop. In under a minute you see who to contact first, the reason, what the order could be worth and a message written for each client.
Plans from $99 a month billed yearly. Subscriptions only, cancel at the end of any period.