Retail CRM for high ticket stores
Retail CRM software keeps customer profiles, purchases, preferences and consent in one place and helps your team sell to the same people again. Clientele is built for high ticket stores: it scores every client, reads your POS and Shopify, and hands each associate a daily list of whom to contact.
Store overview, this month
Sample store data for illustration.
Money Feed for Arturo, furniture showroom
Monday, 3 clients to contact
Hannah Weiss
Gold client
Hi Hannah, I saw you saved the walnut lounge chair. It is made to order, so I can send fabric samples to your home this week if that helps you decide.
George Lam
Platinum client
Priya Malhotra
Silver client
Buyer's checklist
Use this list to judge any vendor, us included. A product that misses the first three will be a database nobody opens.
A ranked daily list per associate beats a search box. Ask any vendor what an associate sees when they open the app at 9 am.
Purchases from the POS and the online store must arrive without manual work, or the profile goes stale within weeks.
Sizes, taste, dates, gift recipients and visit notes, entered in seconds on a phone.
A drafted message on the right channel, sent from the store's number, not a personal phone.
Consent per channel with date and source, enforced before every send, plus quiet hours.
Reassignment of clients between associates with the full history attached.
Sales after outreach credited to the associate, so the program survives its first budget review.
They solve different problems. Many stores need two of them, and it helps to know which one you are actually shopping for.
Customer module in a POS, email marketing tool and clienteling platform
Main job
Who uses it
Best for
Daily list of whom to contact
Sizes, taste and dates
Revenue proof
| Customer module in your POS | Email and loyalty marketing tool | Clienteling platform such as Clientele | |
|---|---|---|---|
| Main job | Attach a customer to a receipt | Send campaigns to segments | One to one outreach by associates |
| Who uses it | Cashier at checkout | Marketing team | Associates and store managers |
| Best for | Every store | High volume, lower ticket | High ticket, repeat clients |
| Daily list of whom to contact | No | No | Yes, ranked per associate |
| Sizes, taste and dates | Limited fields | Usually basic | Full profile with taste tags and household |
| Revenue proof | Sales per cashier | Opens and clicks | Sales credited to the associate who reached out |
Your point of sale is good at stock, payments and receipts, and you should keep it. What it is not good at is people: a receipt tells you that a ring was sold on a Tuesday, not that it was an anniversary gift and the next anniversary is in June.
Clientele reads from the POS and adds the human layer. On every plan you upload a CSV export, map the columns once and get profiles, purchase histories and VIP scores. Shopify syncs customers, orders and products continuously. From the Brand plan, POS connectors and e-commerce webhooks bring new sales in as they happen, which also lets clienteling sales attribution credit a sale to the associate who messaged the client before it.
The full list of supported imports is on the CRM and POS software page.
The economics of a jeweler, a watch dealer or a designer boutique are different from a supermarket. A few hundred clients can carry most of the year, each sale is considered, and a message from someone the client knows beats any discount code. Retail CRM software for these stores has to be personal by design.
That is why Clientele ranks clients by the value of the next conversation, writes each draft for one person in the associate's voice and never suggests a blast. It also explains the specialised pages for jewelry CRM, watch dealers and the CRM for furniture stores: the reasons to call a client are different in each trade.
If your store sells thousands of low priced items to anonymous shoppers, a loyalty program and an email tool will serve you better. Clientele adds value when staff know clients by name, or should.
Plans grow in associates, stores, client profiles, AI written messages and SMS, and add manager tools, attribution, playbooks and enterprise security. Compare them on the pricing page or try the clienteling software demo with your own export first.
FAQ
Retail CRM software stores everything a shop knows about its customers (contact details, purchases, preferences and consent) and helps staff use it to sell again. For stores with high ticket items, the most useful kind also tells each associate whom to contact and why, instead of only holding records.
No. Clientele is built for stores where one client can be worth thousands of dollars a year and a personal message from a named associate makes the difference: jewelers, watch dealers, fashion and leather goods boutiques, furniture, art and similar high ticket retail. A grocery chain or a discount store is better served by loyalty and email marketing tools.
Yes. Every plan imports CSV exports from any POS and syncs Shopify customers, orders and products. Brand and higher plans add POS connectors and e-commerce webhooks so new sales arrive automatically. Clientele does not replace your POS.
Boutique is $99 a month billed yearly ($199 month to month) for up to 3 associates, 1 store and 2,500 client profiles. Brand is $299 a month billed yearly for 15 associates, 3 stores and 15,000 profiles. Flagship and Enterprise cover larger estates. Prices are public and checkout is self serve.
A single store usually imports clients and purchases, invites associates and sets its rules in an afternoon. The first Money Feed is ready the next morning. Larger groups add stores one at a time.
From the Brand plan you can build campaign lists (segments) that only include clients with consent for the chosen channel. The core of Clientele is still one to one outreach by associates, because that is what sells high ticket items.
Upload a customer export from your POS or use our sample store. In under a minute you see whom your team should contact first, the reason and the value.
Plans from $99 a month billed yearly. Subscriptions only, cancel at the end of any period.