For aesthetic clinics
Med spa client retention software brings clients back when their next visit is due. Clientele tracks the interval after each visit, tells your coordinators each morning who to contact and drafts a discreet, personal message to send on WhatsApp, SMS or email with consent.
Money Feed for Elena, client coordinator
Thursday, 4 clients to contact
Hannah Morris
Platinum client
Hi Hannah, it has been about four months since your last visit with Dr. Patel. She has openings on the 14th and 16th in the late afternoon, which I know suits you best. Shall I reserve one?
Grace Liu
Gold client
Hi Grace, happy early birthday from all of us at the clinic. We would love to welcome you for a relaxing visit this month, just reply and I will find a time that works.
Emily Novak
Gold client
Laura Kim
Silver client
An aesthetic clinic lives on return visits. Many services only keep their result when the client comes back on a regular rhythm, and a client who loves the clinic will often add a second service, a skincare routine or a friend. The revenue is there. It slips away in the gap between one visit and the next.
Clients do not track their own intervals. They mean to rebook, life gets in the way, and three months later another clinic catches them with an offer. Mass reminder emails help a little, but they read like a machine and get filtered out. What brings a valued client back is a short, warm note from someone at the clinic they know, sent at the right moment. Med spa client retention software is there to make sure that note goes out, every day, without anyone keeping a spreadsheet.
What lands in the Money Feed
Every morning each coordinator gets a ranked list. Every card shows the reason, the value of the visit and a drafted message.
Set the interval for each service category in your feed rules. When a client reaches it, they appear with a rebooking reason and a message that invites them back without naming the treatment.
A regular who has not visited for six months gets a personal note from the coordinator who knows them, never a discount blast to the whole list.
When you add a new service or skincare line, clients whose interests fit hear first, in a short note from a person.
A birthday note a week ahead, with an invitation to visit, keeps the relationship warm between appointments.
New clients hear from the clinic the next day with a simple thank you and an easy way to ask a question.
A client who asked about a product sold in the clinic is told when it is back, which often brings them in for a visit as well.
Aesthetic clients expect privacy. Clientele is designed so your team can stay personal without exposing anything sensitive.
More detail is on the page about clienteling GDPR compliance.
Hannah MorrisWhatsApp
The 16th at 5 works, thank you
Grace LiuSMS
Lovely, I will book next week
Emily NovakEmail
Could you tell me more about it?
Hannah Morris
WhatsAppWhatsApp consent on file since 3 February, source front desk
Each card in the feed comes with a draft written in the coordinator's voice and your clinic's tone. On paid plans the drafts are written by AI clienteling trained on your coordinator's own sample messages, within the monthly allowance of your plan. Nothing is sent automatically. A person reads, edits and presses send, and messages go out only between 8:00 and 20:00 in the client's time zone.
From the Brand plan, a sale recorded after a coordinator's message within the attribution window is credited to that coordinator. Owners see revenue influenced per person and per reason, so you can tell whether interval reminders or birthday notes bring more visits.
Clientele is clienteling software that works next to your booking system. Bookings stay where they are. Clientele decides who should hear from you today and with what message. If you also run a retail corner, the client book app keeps every client with the clinic when staff change.
Boutique costs $99 a month billed yearly for one location, 3 staff and 2,500 client profiles. Brand costs $299 a month billed yearly for up to 3 clinics and 15 staff. See every limit on the pricing page.
FAQ
It is software that helps an aesthetic clinic bring clients back at the right time. Clientele tracks when each client is due for their next visit, ranks who to contact each morning and gives your coordinators a short personal message to send on WhatsApp, SMS or email.
No. Keep clinical notes, consent forms for procedures and your appointment book in the systems built for them. Clientele is the client relationship side: who is due a visit, who has gone quiet, who should hear about a new service, and the conversation with them.
They do not have to, and we recommend they do not. The drafts invite the client to book their next visit in neutral, friendly language, and your coordinator reviews every message before it is sent. Keep clinical details out of client notes and messages, and inside your clinical system.
You set the visit interval per service category in your feed rules, for example every four months for one service and every six weeks for another. When a client reaches that interval after their last visit, they appear in the Money Feed with a rebooking reason.
Marketing consent is recorded per channel with the date and the source, and a message is sent only on a channel where consent is on file. Messages go out between 8:00 and 20:00 in the client's time zone, and every send is logged on the profile.
One clinic with up to 3 coordinators fits Boutique at $99 a month billed yearly, or $199 month to month, with 2,500 client profiles. Groups with up to 3 clinics and 15 staff choose Brand at $299 a month billed yearly.
Upload a client list or use our sample clinic. The demo shows the first five clients to contact, the reason, the value and a message written for each one.
Plans from $99 a month billed yearly. Subscriptions only, cancel at the end of any period.